Policy

This policy signifies the beginning of a promising partnership between M-TAC and your esteemed business or other needs. We are honored to have the opportunity to cooperate with you and support your business and goals.

M-Tac agrees to sell, and Retailer agrees to purchase the products in accordance with the terms and conditions of this Agreement.

Placing Orders

You may submit your orders by email or web:

• To submit your order by email, contact us at info@m-tac.us;

• To submit your order by web, use our dealer portal. 

Sales Tax

• In case you are acting as an owner, agent, or representative of a currently valid retail business, provide us with a tax-exempt resale certificate.

Minimum Order Value

• For new dealers, the initial minimum order value is $500;

• Each subsequent minimum order value is $300. If the minimum order value of $300 is not met, a handling charge of $50 will apply.

Shipping

• All conditions are individual. We provide delivery services. Prices and delivery times for orders will be provided in the invoice after order confirmation;

• To fulfill your orders, we use a warehouse in Ukraine and the United States. Depending on the availability in the warehouses, the customer will be informed about the estimated time of fulfillment;

• The option to replace our standard delivery service with your carrier is available. Let us know your decision before paying the invoice;

• We are not liable for any undelivered items due to an incorrect delivery address provided by customers.

Limited Warranty Policy Limitations

(Claims & Warranty)

• Claims for any damaged or defective goods must be made within 10 days upon receiving the goods, the same applies to the incorrect number of units received;

• M-Tac is responsible for shipping costs related to replacing defective units or shipping units not received as ordered;

• All warranty claims must be accompanied by the original invoice from an authorized dealer. To make a warranty claim, the End User must return the item to the original Authorized M-Tac Dealer where the item was purchased.

Product Warranty

M-Tac warrants all products will be covered for 90 days from the date of purchase against defects in material or workmanship. The apparel & accessories warranty does not cover damage caused by accident, improper care, negligence, everyday wear and tear, or the natural breakdown of colors and material through time, exposure, or extensive use. Also, our warranty becomes null and void on ANY garment washed in or exposed to hot water, ironing, or placed in a dryer. The way the product is used directly impacts the wearable/usable life of the product, as materials will deteriorate and fade over time, and parts will wear out.

• All product care recommendations are available upon request via email: info@m-tac.us.

Returns

• Returns are accepted on the agreed upon RMA# form, which we will send upon request;

• Return of overstock or unwanted items are subject to a 30% restocking fee with freight prepaid;

• The dealer has the right to return the order within 7 days from the date of receipt without incurring a restocking fee; 

• The dealer assumes responsibility for the shipping costs for returning products in the cases specified in this section;

• Orders that were made in the factory at the customer's request are not subject to return.

Order cancellation

• Cancellation of an order is possible only at the preparation stage. Once the order has been sent, it cannot be canceled.

Resale on Amazon

• The retailer agrees not to sell M-TAC products on the Amazon marketplace. M-TAC strictly enforces this policy and may suspend all pending orders from retailers immediately if they violate it.

Typographical errors

•  If a product is listed at an incorrect price due to a typographical error, M-Tac has the right to reject the order, and in the case of a prepayment, to refund the money and issue a new invoice;

• Prices on the dealer portal may be changed at any time.

We have prepared this policy statement to explain our Terms and Conditions. If this does not answer all of your questions, please contact us. In case of violation of the terms and conditions specified in this agreement, M-TAC reserves the right to suspend cooperation.